Privacy Policy

1. Information We Collect

We may collect personal information when you submit an enquiry, request a quotation, book a service, or communicate with our team.

• Your full name and contact details, including your phone number and email address.
• Your property address and service location in Dubai or other supported areas.
• Details about your requested renovation, maintenance, repair, or installation services.
• Messages, enquiries, feedback, and information submitted through website forms or WhatsApp.
• Technical information such as browser type, device information, IP address, and website usage data.

We collect information that is relevant to handling your enquiry, arranging services, and improving your experience with our business.

2. How We Use Your Information

SAM Technical Services may use the information collected through our website and customer communications for the following purposes:

• Responding to enquiries and providing service information.
• Preparing quotations for renovation, installation, repair, and maintenance work.
• Scheduling appointments and coordinating technicians or service teams.
• Communicating about bookings, service updates, and customer support.
• Improving website performance, navigation, and customer experience.
• Maintaining business records and meeting applicable legal obligations.
• Sending promotional communications where permitted by law and applicable consent requirements.

3. Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality, remember preferences, and understand how visitors interact with our pages.

Where enabled, analytics and advertising technologies may help us understand visitor traffic, popular service pages, and the effectiveness of our marketing campaigns.

You can manage or disable cookies through your browser settings. Certain website functions may not operate as intended when some cookies are disabled. Where legally required, we will request your consent before using non-essential cookies.

4. Sharing Your Information

We do not sell your personal information. We may share relevant information with authorized parties when necessary to provide our services or operate our business.

• Our technicians and service coordinators who need information to complete your requested work.
• Website hosting, communication, analytics, and technology service providers acting on our behalf.
• Professional advisers or regulatory authorities where disclosure is required by applicable law.

We aim to limit information sharing to what is reasonably necessary for the relevant purpose.

5. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, and loss.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. We encourage visitors to avoid submitting unnecessary sensitive information through general enquiry forms.

6. Data Retention

We retain personal information for as long as reasonably necessary to handle enquiries, provide services, maintain relevant business records, resolve disputes, and comply with applicable legal requirements.

When information is no longer required, we take reasonable steps to delete, anonymize, or securely dispose of it, subject to applicable retention obligations.

7. Your Privacy Rights

Depending on applicable Dubai data protection laws and the circumstances of processing, you may have rights concerning your personal information.

• Request access to personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of information where legally permitted.
• Withdraw consent for processing that relies on your consent.
• Object to certain processing activities or request restrictions where applicable.
• Ask questions about how your information is handled.

We may need to verify your identity before responding to certain requests and may retain information where required or permitted by law.

8. Third-Party Websites and Services

Our website may contain links to external websites, messaging services, or third-party platforms, including WhatsApp and social media websites.

These services operate under their own privacy policies. We encourage you to review their privacy practices before sharing personal information through those platforms.

9. International Data Processing

Some website hosting, communication, analytics, or technology providers may process information outside the United Arab Emirates.

Where personal information is transferred internationally, we aim to follow applicable legal requirements and use appropriate safeguards when required.

10. Children’s Privacy

Our technical maintenance and renovation services are intended for adults and individuals authorized to arrange property services. Our website is not specifically directed at children.

If we become aware that personal information from a child has been collected inappropriately, we will take appropriate steps in accordance with applicable law.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, website technologies, business practices, or applicable legal requirements.

Any updated version will be published on this page. We recommend reviewing this policy periodically to understand how we handle personal information.